Returns Policy

We provide a 31 day extended no reason returns policy in addition to the 14 day no reason policy which is required under the Distance Selling Regulations for all unwanted products on our website. The following terms and conditions apply.

To return unwanted items you must inform us in writing (you can use the contact us form) within 14 days of receipt of your order that you wish to return the goods and the goods must be then returned within a further 14 days. The date you received delivery will be recorded by our carriers. If contacted between 14 and 31 days of receiving your order a 30% restocking fee will be applied for goods in perfect order. Goods still need to be returned within 14 days of being contacted.

Goods must be returned in their original packaging, packaging must not be tampered with and in a saleable condition, complete with all associated components sent with them i.e lamps. Goods should not have been installed, modified or used in any way and must be in perfect condition. The customer is responsible for returning the goods however if we arrange collection the cost of returning the goods, insuring them against loss or damage and an arrangement fee will be deducted from the refund of the purchase price which can cost up to £40. Please include in the parcel documentation detailing your name, order number and reason for returning the item.

If returns do not meet the above conditions stated Sherwood Lighting reserve the right to reject the return of your item.

For damaged, faulty or short items you must notify us in writing (you can use the contact us form) within 48 hours of receipt of order. Sherwood Lighting cannot accept responsibility after this period. The date of delivery will be recorded by our carriers.

Faulty or damaged goods will be replaced or refunded in full accordance with the Distance Selling Regulations of 2000. Damaged or broken glass does not constitute as faulty goods where can be replaced. The customer is responsible for returning the goods unless otherwise agreed. Sherwood Lighting will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees or time taken from place of employment.

We have the right to refuse refunds for failure to meet the above criteria.

 

If you wish to return an item, please fill in the form HERE and open the file on what word processing software you have available to edit . Furthermore please remember to email a copy to info@sherwoodlighting.co.uk, and print another to include with your package.