We operate a 14 day no reason returns policy for all products on our website as required under the Distance Selling Regulations. The following terms and conditions apply to all refunds.
You must inform us in writing (by using the contact us form) within 14 days of receipt of your order that you wish to return goods or that they have any damages, faults or shortages. Sherwood Lighting cannot accept responsibility after this period. The date of delivery will be recorded by our carriers.
Goods must be returned in their original packaging, compete with all associated components sent with them i.e lamps. Goods should not have been installed, modified or used in any way and should be in an undamaged condition. The cost of returning the goods and insuring them against loss or damage will be deducted from the refund of the purchase price if a collection is arranged by us using our carriers. Alternatively, goods can be sent back by your own method of transportation at your own cost.
Faulty or damaged goods will be replaced or refunded in full accordance with the Distance Selling Regulations of 2000. Damaged or broken glass does not constitute as faulty goods. Sherwood Lighting will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees or time taken from place of employment.
We have the right to refuse refunds for failure to meet the above criteria.