Privacy policy

Cookie Information

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We are committed to protecting and respecting your privacy and to using technology to enhance your online security. We will not release to any third party any personally identifying information obtained, without your prior written consent.

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. The personal information which we hold will be held securely for the purposes of contacting you only.

This website contains links to other websites. We do not share your personal information with those websites and are not responsible for their privacy practices.

Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the laws of England and Wales. This Statement is applicable only to information collected from you during your visit to this website.

We do not store credit card details nor do we share customer details with any 3rd parties.

In Addition

In addition to the above, references to we, us or our means Sherwood Lighting. References to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who contacts us in connection with the products and services we provide or otherwise interacts with us, for example, via our Website or in store. We are committed to protecting your privacy. We will use your personal information in accordance with the GDPR (General Data Protection Regulations).

Who is the data controller in respect of your personal information?

For the purposes of the DPA, we are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy. As described below, we may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right.

What information do we collect?

We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), payment card details, product selections and details of your purchases. This information is referred to in this Privacy Policy as personal information. In particular, we may collect and process the following personal information about you: Information that you provide by filling in forms, including those on our Website. This includes information provided by you at the time of becoming a registered user of our Website or if you enter any competition or promotion sponsored by us. This information could include your name, date of birth, address, contact details and information about you and products you have bought. When you place order(s) for goods or services (whether on our Website or otherwise), we collect personal information to process and fulfil your order(s), including your payment card details and delivery address. If you become a registered user of our Website. Details about the transactions you carry out with us, including through our Website. CCTV footage in which you feature when you visit our premises. In the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in the relevant store's accident log. Information contained in and records of communications between us, including recordings of telephone calls. Information about your preferences in connection with our Website, for the purposes of enhancing and personalising your experience on the Website. Details of your visits to our Website, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located) and the resources that you access (including the pages of our Website that you view). We will also collect information concerning your marketing preferences. If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

How do we use your personal information?

We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways: to carry out our obligations arising from any contracts entered into between you and us; for example, we will use your payment card details and delivery address to process and fulfil your order(s); in the event that you do not complete your registration or order, we may use any contact information you have provided us to follow-up on your partial registration or order; to manage and administer any other arrangements between you and us (or one or more of our affiliates); to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us; at or following any purchase or order you make, we may carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity; for example, we may undertake verification checks to identify any discrepancies with your payment details; to carry out market research; for example, we use details of your purchases to understand market trends and to identify popular products.